Goodbye Instagram…


{via}


Maybe the title of this post should be INSTAGRAM BROKE UP WITH ME!! because basically that’s what happened. Until last week I enjoyed having an Instagram account. Sure it can be annoying with the way they constantly change things around and many times make it harder to share and be seen. The main reason I do IG doesn’t have to do with numbers anyway though. It’s about the amazing people I meet, and become friends with, and the very inspiring accounts for food, health, and home styling.

All this changed on Friday afternoon (11/3)…

I wasn’t hacked or blocked. Instagram just wasn’t accepting my password or sending me the reset link. If you’ve had the misfortune to need IG’s help, then you’ll know how extremely frustrating it is to even find contact information. Through extensive digging I was finally able to unearth a way to reach them via e-mail. They asked some questions, which I answered, and then they never followed up or fixed my account. This has been going on for days, and it’s now Sunday… I follow up, but I get almost the same request and reaction or really non reaction.

The last couple of weeks I’ve been doing some serious thinking about my Instagram account, because it is so time consuming. But I also have lots of wonderful friendships and interactions there too. Oh well, it looks like Instagram took that decision out of my hands. I would have liked to be able to say goodbye in a better way, although that’s part of life isn’t it? You often don’t get the chance to say everything you want and should. This was a much needed reminder to not put off sharing thoughts and special words with people I care about.

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26 Comments

  • Reply
    Amina
    November 24, 2017 at 8:37 pm

    I was so worried Katherine!!! I thought I wouldn’t be able to talk to you but I hope we can still talk via email? Or maybe we can exchange numbers?

    • Reply
      Katherine
      November 26, 2017 at 10:59 am

      Instagram is being beyond annoying, which is really saying something, but there’s not much else I can do beyond what I have already done. I miss our dms so much!! I hope you’ve been enjoying a fantastic holiday, and the same gorgeous weather we have. I had family staying over, so this was the first day I’ve been able to access any social media since Monday. I scheduled this Thanksgiving week of posts the previous Saturday. Gah, wouldn’t that be great on Instagram too? I guess it’d be hard with the commenting though, and not like I would be able to take advantage of it now anyway.

      Give Jaguar a big hug and kiss from me. Love you lots! BTW send an e-mail to my business address, and I’ll reply back on my personal one hello@simpleplantbasedlife.com

  • Reply
    Sarah
    November 25, 2017 at 9:17 pm

    Hey lovely! I hope it gets sorted πŸ™ I’m so sad that your account isn’t working. I really miss you!

    • Reply
      Katherine
      November 26, 2017 at 11:18 am

      Sarah, you are such a love and I MISS you so much (My nerd side definitely misses all your info posts too)! Sorry for the late reply, but I had family over all last week for our Thanksgiving holiday.

      I don’t know what else to do with Instagram. I have been polite with them throughout this ordeal, but now they aren’t even responding to my e-mail requests. I was thinking of starting up another account, but I honestly don’t want to go through all that trouble… especially not knowing if it would happen again. UGH!!

      Thank you sooo much for leaving this super nice comment. It really means a lot to me and makes me feel very good. Thank you!!

  • Reply
    Sara
    November 26, 2017 at 2:31 pm

    Oh my goodness, Katherine! I am so relieved. I’ve been sending you messages and love and I’ve been worried πŸ’™. I’m so sorry this happened. I’ve missed you so much! I’d love to keep on touch! Can we be e-mail buddies? I’ll send some love to your business e-mail (I may have looked through prior comments πŸ˜‰ ). I hope that’s ok! Sending you tons of love and lots of πŸ₯‘πŸ₯‘πŸ₯‘πŸ₯‘πŸ₯‘. 😘 So happy you’re well!

    • Reply
      Katherine
      November 27, 2017 at 1:55 pm

      I think the tech support people at Instagram need a couple of Holy Avocado Grenades thrown at them!! haha And I know it’s so frustrating that I wasn’t able to let you guys know what was going on. Ugh! Definitely stay in touch, and I’ll do the same too.

      • Reply
        Sara
        November 27, 2017 at 2:18 pm

        I will glady throw them their way with you. It’s total bs that they’re doing this. Bah!
        I’m relieved you’re well β™‘. And so happy we’ll still be in touch. I sent an e-mail yesterday. Hopefully it found you ^^

        • Reply
          Katherine
          November 27, 2017 at 2:56 pm

          I was just on e-mail and sent a reply to you there. haha And yeah we definitely have to think of something diabolical to get back at them.

  • Reply
    rebecca
    November 27, 2017 at 8:46 am

    katherine!

    i’m so sorry this has happened, but i’m so glad that you’re alright! at first i thought you just took a little break from instagram, but then i started to get seriously worried! shame on instagram for not sorting this out for you!!

    i hope you are well and happy. i miss seeing you around the instawebs so much! 😭

    lots of love,

    rebecca (your zestiest lime) xxx

    • Reply
      Katherine
      November 27, 2017 at 2:02 pm

      I’m so sad that I can’t see your InstaStories anymore 😭😭😭 I can see everyone’s account on my computer, but I can’t log on to like, comment, or message though… which is basically everything! Thank you so much for coming over here to visit me though. Really, really made me so happy!!

  • Reply
    jennifer brennan
    November 27, 2017 at 10:07 pm

    Hi Katherine,

    It’s Jennifer (green.veganista). I was getting worried when I didn’t see you posting. Just checking your lovely website now and seeing what happened. Absolutely crazy! There must be a way to get back on?! I’ve had problems too where I get kicked out and have to log back on. But I eventually get a password reset link sent via message or email. Sometimes it takes many tries. What happened to you doesn’t make sense at all. Anyway, I’m sad not to see your lovely posts anymore but glad to know I can check your website. Hope you eventually get back on. Wishing you all the best and a wonderful holiday season!

    Love, Jennifer

    • Reply
      Katherine
      November 28, 2017 at 2:03 pm

      Hey Jennifer,

      It’s great to hear from you! Instagram is being absolutely crazy, and I have no idea why they are pulling this stunt. I’ve had to reset my password before with no problem, but this came out of the blue. I was on IG earlier in the day, but when I went to post something around noon it asked for my password. It wouldn’t accept it, so I clicked on the button for them to e-mail me the reset link. I never received it. I tried a couple more times during the day but no luck.

      I finally reached someone via e-mail, and they said that they weren’t sending me the link until I could show that I wasn’t a hacker. I gave them all the info they asked for, but it wasn’t fixed and I never heard back from them. I contacted them again, and they asked for more info. The same non-action on their part. This went on for days before they stopped corresponding. I was extremely polite throughout this ordeal, so that wasn’t the reason for cutting me off. I also told them that I could prove that I wasn’t a hacker by sending them raw photo footage of my posts. I could also tell them my last answered message and who it was from. I said only I would know that, because if a hacker did they wouldn’t be contacting IG to get into my account. They would obviously already be in my account. Absolutely no frigging help or response. Can you believe that? So I don’t know what else to do. I’m not going to make a new one, because who knows if they would do it again.

      Thank you so much for the friendship and really sweet words though. Really, really nice to hear so thank you lots and lots! I hope you have a very lovely holiday season also.

      Love you,

      Katherine

  • Reply
    Minako
    December 2, 2017 at 5:58 am

    Katherine

    I have been worrying about you since you haven’t posted on IG for a while.

    Now I found what happened to you after reading your blog….it’s so sad to hear that you decided to not come back to IG.

    I loved seeing your beautiful photos on my feed, and your comments, warm and thoughtful, always made me happy.

    But the good thing is that I can still find your beautiful creations on your blog. I am looking forward to reading your next blog πŸ˜‰

    Love,
    Minako

    • Reply
      Katherine
      December 2, 2017 at 4:38 pm

      Minako,

      I am so sorry that I wasn’t able to tell you what was going on. That was honestly the worst thing about this situation. I also miss seeing your beautiful arrangements and chatting with you through comments. There’s nothing I can do though, because Instagram still will not respond back or help me get back into my account. Today was a full month since I’ve been locked out of my IG. I try once a week, and I also contact them once a week, but they stopped answering my e-mails a couple of weeks ago. I was always polite, so they had no reason at all to not reply to me or offer any assistance.

      I’ll have to start doing more with my blog, because I pretty much ignored it in favor of posting on my Instagram. I want to start writing stories again too, and I may share that here as well.

      I want to thank you so much for not forgetting me and sending me this very lovely note. You are such a wonderful person!

      Love you,

      Katherine

  • Reply
    Janae
    December 5, 2017 at 1:41 pm

    Katherine! I have messaged you and was so worried! I am glad you are safe! I miss your posts and conversations so much. Parker misses you too! He got his cast off a couple of days ago but his β€œcater to me attitude” is still here!

    • Reply
      Katherine
      December 5, 2017 at 9:12 pm

      I wonder how many people think I’m just ignoring their messages? This situation is so idiotic, and really really annoying! It started because I accidentally turned on the airplane mode on my phone. Then I tried to sign into Instagram, not realizing that mode was on, and it kept saying I didn’t have internet access. I realized my mistake and turned off AM and signed in again.

      It asked for my password and then wouldn’t accept it. I clicked the reset password link but never received the reset e-mail. I tried this a couple of times before contacting IG about the problem. They told me that they had blocked access to my account and also blocked any reset e-mails being sent to me until I verified that I was the true owner of the account. I gave them all the info, but they never fixed the problem or responded to the info I gave them. I contacted them again, and they asked for more info. I gave it to them, and still no response or fixed account. This started on 11/3, and now they won’t even respond to my e-mails. I have been over-the-top helpful (unlike them) and also polite. They said my account wasn’t hacked, and I hadn’t violated any of their rules. So they won’t let me into my account because…???? I have no idea.

      Well enough about them, or I’ll get the urge to fly out to the West Coast and pay them a personal visit. haha On another note, I am so glad Parker’s cast is off. I wish I could see his sweet and very funny expressions, and I bet he has been milking the situation as much as he can. lol I miss you, Parker, and Luna so much and it’s sad I can’t see your stories either. Thanks for letting me know about Parker, and maybe IG will give me my account back for Christmas (instead of all this coal).

  • Reply
    Janae
    December 5, 2017 at 1:43 pm

    P.S. Instagram customer service is the worst! But again, happy you are well❀️❀️❀️❀️

    • Reply
      Katherine
      December 5, 2017 at 9:15 pm

      I think their CS is pretty much non-existent. It truly is the worst one I’ve ever had to deal with. I’m glad you guys are doing well too!

      • Reply
        Janae
        December 6, 2017 at 8:10 pm

        It is so good to hear from you! I’ve missed you so much! I hope hope hope that they let you back on. πŸ™πŸ»Seriously I don’t get it! Your beautiful food was no threat or harm to anyone or anything! Ridiculous! I would love to keep in touch ❀️

        • Reply
          Katherine
          December 7, 2017 at 8:18 am

          I miss you lots too and our boy Parker as well!

          I have no idea what is really going on with my IG account, but I started looking at it in a different way today… from the angle of Instagram and not me. I can understand why this initially happened, but what has gone on since then makes no sense at all. I can prove that I’m the true owner of the account, and have done so in numerous ways. My account and e-mail are obviously not hacked, and they even admitted that.

          I think there was a problem with the person at IG who was supposed to be resolving this. I was never snide, impolite, or vague in my answers so it wasn’t something I did or didn’t do. Maybe they were having a bad day, maybe they followed me and I didn’t follow back, or maybe they have issues with vegans. haha I know they have now blocked my e-mail address, so no one there is seeing what I send them. I know they blocked the second e-mail address after I tried reaching them that way. I can’t go on using different e-mails to contact them, because I have to reference the one attached to my account. So I’m guessing they put that in as a keyword to block. This may be way off base, but it’s the only thing that makes sense right now.

  • Reply
    Silvia
    December 5, 2017 at 4:23 pm

    Katherine!!! I’m so happy Sara told me to take a look here; that you are alright, aside from the obvious IG fiasco. Not gonna lie though, if it weren’t for the beautiful people that I have met there, I would wish they would take my account away too (sooo time consuming!) πŸ™ˆ Anyhow, I loved reading everyone’s messages of relief here and like all of them, I MISS YOU TOO SWEETIE!! πŸ˜šπŸ’“

    • Reply
      Katherine
      December 5, 2017 at 9:20 pm

      Awww thanks so much Silvia, and all of you are so amazing and wonderful! These friendships were the main reason I stuck with Instagram, because yeah it really is very time consuming. I wouldn’t want you to lose your account though, because it’s filled with the most gorgeous and creative food art. I really miss seeing your creations, and hopefully one day soon they’ll relent and give me back my account. Fingers crossed (also when they’re crossed it makes it harder to give them the bird. πŸ˜‚)

  • Reply
    Silvia
    December 5, 2017 at 4:24 pm

    Messed up my email address on my previous comment πŸ˜‚πŸ™ˆ

    • Reply
      Katherine
      December 5, 2017 at 9:21 pm

      I hope that last comment got to you. It probably did anyway, because IG isn’t here to block it. ha

  • Reply
    Jhanelle
    December 7, 2017 at 7:43 am

    Oh noooo Katherine! I was so worried but glad you are are ok! I miss your energy! Man social media sucks sometimes sigh. I do understand how time consuming it can be but meeting cool people like you does make one keep going back πŸ™‚ I hope IG sort out it all soooon. Would love to see you come back! ❀️

    • Reply
      Katherine
      December 7, 2017 at 8:27 am

      I know, can you believe how crazy this is?! The friendships and connections were (and are) the best part of Instagram for me too. I don’t know what will happen with my account, but I have been trying to reach someone there every single week since this happened. I think there may be another issue at play here, and I shared that with Janae in the comment right above yours. If that’s what’s really going on then I don’t know what else to do. Instagram support is so hard to reach, and if they did block my e-mail address then I’m out of options. There aren’t any phone numbers or other ways to reach them. So yeah, IG really does suck for me right now.

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